exchanges & returns

iamtrend will happily accept refunds or exchanges, of any new, full-priced, unworn, and unaltered product(s) within seven days of delivery as long as the product is in its original packaging. we do not accept returns or exchanges on our sale product(s).

i’d like to exchange for a different product.

You can exchange products within 7 days if:

The product is unused and in its original packaging. Items sent in anything other than the original packaging will not be accepted.
You have proof of purchase.

please note:

You will be liable for exchange shipping costs, except for defective items.
Please note that shipping fees are not refundable.
Only full-priced products can only be exchanged for other full-priced products, not sale items.
Items bought on sale and/or promotion are not eligible for exchanges or returns.

the process:

If you meet the exchange requirements, our sales coordinator will request an EFT for the new delivery fee to secure the exchange.
The exchange fee will match your initial delivery cost (R75 – R270).
Once proof of payment is received, collection of the product(s) for exchange will be booked.
iamtrend will deliver the new product(s) after receiving the original product(s) in its original condition and packaging.

I’d like a refund.

You can return products within 7 days if:

The product is unused and in its original packaging. Items sent in anything other than the original packaging will not be accepted.
You have proof of purchase.

Please note:

You will be liable for return shipping costs, except for defective items.
Only full-priced items can be returned.

the process:

If you meet the return requirements, our sales coordinator will arrange product collection at the address linked to your order.
Once iamtrend receives the product(s) in original condition and packaging, we will process the refund.
A refund fee will be charged, equal to your initial delivery cost (R70 – R175), and deducted from the refunded amount.

Refunds:

Refunds will be processed via the original payment method.
Shipping fees are non-refundable, unless the item is defective.
should you opt for a store credit, it will expire in 3 years.

my eyewear arrived damaged or appears to be a manufacture defect.

If a product has a defect due to manufacturing faults, iamtrend will assess and decide whether it qualifies as a manufacturing fault before approving the claim.
Once approved, iamtrend will gladly exchange the product for one of the same value or offer a refund via the original method of payment within 7 days of delivery confirmation.
No exchange or refund delivery fees will apply for products returned due to manufacturing faults.
Items must be returned in their original packaging; products sent in anything else will not be accepted.

You can exchange products within 7 days if:

The product is unused and in its original packaging. Items sent in anything other than the original packaging will not be accepted.
You have proof of purchase.

please note:

You will be liable for exchange shipping costs, except for defective items.
Please note that shipping fees are not refundable.
Only full-priced products can only be exchanged for other full-priced products, not sale items.
Items bought on sale and/or promotion are not eligible for exchanges or returns.

the process:

If you meet the exchange requirements, our sales coordinator will request an EFT for the new delivery fee to secure the exchange.
The exchange fee will match your initial delivery cost (R75 – R270).
Once proof of payment is received, collection of the product(s) for exchange will be booked.
iamtrend will deliver the new product(s) after receiving the original product(s) in its original condition and packaging.