Cancellation policy

CANCELLATION OF ORDERS

1.1.          We shall pay refunds for the cancellation of an order by you in the following circumstances:

1.1.1.      general: if you place your order before 12 PM / midday, your order will be shipped on the same day. If you place your order after 12 PM / midday, it will be shipped to you the next Business Day.

1.1.2.      cancellation prior to the date of shipment for delivery: with reference to clause 11.1.1, you have a right to cancel your order prior to 12 PM / midday on the date of shipment/dispatch of the product for delivery to you, in which instance, we will refund any amounts paid by you in respect of the products; or

1.1.3.      cancellation after the product has been shipped for delivery: with reference to clause 1.1.1, you have a right to cancel your order once the product has been shipped to you, but prior to delivery of the product to you, in which instance, you will be liable for any costs associated with shipping the product back to us and/or cancelling the shipment, together with a handling fee equal to a percentage of the purchase price paid by you, as determined by us in our sole and absolute discretion, which amounts will be deducted from the purchase price before repayment to you.

1.2.          Notwithstanding anything in these Terms, you will not be able to cancel an order for products that we have specially ordered for you at your request.