Question 1

are iatsteals items returnable?

Accepted Answer

no. all items are final sale and non-returnable.

Question 2

when will i receive my black friday order?

Accepted Answer

our normal delivery time is 2–4 working days, but due to the influx of orders, shipping may take a little longer. we really appreciate your patience.

Question 3

how do i place an order on your website?

Accepted Answer

-Add to Cart: Click the shopping cart icon or select "Add to Cart" on the product page to add your item.-View Cart: Once you’ve added everything you want, click the shopping cart icon in the top right corner to proceed to checkout.-Review Your Cart: Double-check your items and apply any coupon codes, then click “Proceed to Checkout.”-No Coupon? Sign up for our newsletter and enjoy 10% off your first purchase.Enter Your Details: Fill in your personal information and shipping address, then select your preferred payment method: PayFast (Credit or Debit Card), PayJustNow, or PayFlex.-Accept Terms & Place Order: Review the terms and conditions, then click “Pay Now” to move forward.-Complete Payment: You’ll be redirected to the payment gateway of your selected payment method to complete your transaction.-Order Confirmation: Once your transaction is successful, you’ll receive an email confirming that your order is being processed. Be sure to check your junk/spam folder just in case!-Payment Failure: If your payment is unsuccessful, you'll receive an email with EFT details or a form for offline payments.-Send Proof of EFT: Email proof of EFT to shop@iamtrend.com for processing.Congratulations! Your order is placed, and your new eyewear is on its way to you!

Question 4

how can i track my order?

Accepted Answer

If you placed your order before 12 PM (midday), you'll receive your tracking number by the end of the same day. Orders placed after 12 PM will be shipped the next working day, and you'll receive your tracking number then.Please note that tracking details may take up to 24 hours to update on our courier partner's system. However, you can track your order anytime on our website here.

Question 5

how long will it take to receive my order?

Accepted Answer

Standard delivery takes 2-4 working days, while local delivery in Cape Town takes 1-2 working days.For orders placed after 12 PM (midday), shipping will occur on the next working day.

Question 6

i never got my order, what should i do?

Accepted Answer

We're so sorry to hear this! Please email our customer care team at shop@iamtrend.com, contact us via call/WhatsApp at 081 335 0870. Alternatively, you can start a live chat on our website for a quick response, and we'll assist you right away.

Question 7

why can’t I see my past order history in my account?

Accepted Answer

we’ve recently upgraded our platform to improve your shopping experience. while this means your previous orders won’t show up in your new account, don’t worry—we’ve still got all your order details safely stored in our system.  if you need any details about your past orders, feel free to let us know! we can easily retrieve and share the information with you. we appreciate your understanding as we work to provide a smoother, more efficient experience.

Question 8

does iamtrend have a loyalty program for frequent online shoppers?

Accepted Answer

while we currently don't have an official loyalty program, we have something even better! by joining the "iamtrend babes" and signing up to our newsletter, you unlock exclusive benefits, including new drops, special discounts, promotions, and events.

Question 9

do you ship internationally?

Accepted Answer

currently, we only deliver within south africa.

Question 10

what is your return policy?

Accepted Answer

we accept returns on all full-priced, unworn, and unaltered items within 7 days of delivery. sale items are a final sale and can't be returned or exchanged. for all the details, check out our full returns policy here.

Question 11

how do i submit a return?

Accepted Answer

we hope you’re loving your new iamtrend eyewear, but if something isn’t quite right, we’ve got you covered.to request a return, log into ‘my account’ and submit a return request within 7 days of delivery, including your reason for the return. if the 7-day window has passed, the return option will no longer be available for that specific order or item.we gladly offer exchanges or returns on full-priced items. sale or promotional items are final sale and cannot be exchanged or returned. items must be in their original condition and packaging. if a return is rejected upon inspection, it will be sent back to you.return shipping & refunds:return shipping fees are the customer’s responsibility and won’t be refunded unless the item has a confirmed manufacturing defect.a return shipping fee (equal to your original delivery fee) will be deducted from your refund total.refunds will be processed via your original payment method within 3-5 days of receiving your return.

Question 12

can I exchange an item?

Accepted Answer

we accept exchanges on all full-priced, unworn, and unaltered items within 7 days of delivery. sale items are not eligible for returns or exchanges. read more on our exchange policy here.

Question 13

can i exchange or return a sale item?

Accepted Answer

items purchased during sales, promotional events, or that are discounted, are non-refundable and non-exchangeable.

Question 14

what if my eyewear arrives damaged?

Accepted Answer

If an item has a defect due to manufacturing faults, we will gladly exchange it for the same value or offer a refund via the original payment method or store credit, within 7 days of delivery confirmation. This is subject to inspection and approval of the claim.Items returned due to manufacturing faults will not incur exchange or refund shipping fees. If the claim is approved, these shipping fees will be covered by iamtrend.Please note, items returned in anything other than the original packaging will not be accepted.

Question 15

can i have my prescription lenses fitted?

Accepted Answer

only selected collections, such as our acetate, stainless steel and titanium glasses are suitable for prescription lenses. however, it’s ultimately up to your optometrist's discretion whether they will fit the lenses for you. we've tested these collections, and they are compatible with prescription lenses.please note that fitting prescription lenses into iamtrend frames is done at your own risk. We recommend contacting your optometrist first to ensure they have experience with similar frames.

Question 16

does your glasses have screws that my optometrist can use to fit my lenses?

Accepted Answer

some of our glasses has screws, while others don't. we've successfully fitted lenses into both types, and screws aren't required for prescription lenses. however, some optometrists may not be able to fit lenses without screws. it's best to call your optometrist to check if they have experience with screwless frames.

Question 17

are your sunglasses polarized or UV protected?

Accepted Answer

we stock both uv400 and polarized protected sunglasses. to find out the lens treatment simply click on the product details on the product page.

Question 18

do you have a size guide?

Accepted Answer

yes, you can follow our curated process finding your face shape and size here.

Question 19

do you offer gift packaging for online orders?

Accepted Answer

yes, we do! you can add our luxe gift packaging option to your order separately on our website. simply click here to elevate your gift presentation experience.

Question 20

what are my payment options?

Accepted Answer

debit or credit card via payfast and yoco: enter your card details, authorize the payment, and complete a secure transaction.yoco (apple pay & google pay): enjoy a seamless checkout experience by selecting yoco to pay quickly and securely using your apple pay or google pay wallet.payflex: receive your eyewear now — select payflex at checkout and pay later in 4 interest-free installments.payjustnow: have your eyewear delivered to you now and choose payjustnow at checkout to split your payment into 3 easy, interest-free installments.snapscan: use your snapscan app to access your phone's camera and scan a snapcode (a unique qr code) to complete payment.eft (offline): simply email us at shop@iamtrend.com with your selected eyewear, delivery address, and mobile contact number. we’ll send you an invoice along with our banking details. once payment is made, email your proof of payment to shop@iamtrend.com, and we’ll ship your order right to your door.cash deposit: can be made at your selected bank using our banking details. once you have made payment, email your proof of payment to shop@iamtrend.com.

Question 21

what is the security code payfast asks for?

Accepted Answer

when paying via payfast it will prompt you for a security code, this is a code you get from your bank which you use when you make an online payment. a credit card isn’t always necessary as most banks give the option to activate online transactions on your debit card. this feature is something that has to be set up in the bank or on your online banking.

Question 22

how does payjustnow work?

Accepted Answer

​PayJustNow is a South African 'Buy Now, Pay Later' service that enables you to split your purchases into three equal, interest-free instalments. Here's how it works:​-Sign Up: Create a PayJustNow account by providing your South African ID, a valid debit or credit card, and your contact details.-Shop: Browse through participating online or in-store retailers and select your desired items.-Checkout: At checkout, choose PayJustNow as your payment method.​-Payment Schedule:First Instalment: Pay the first third of the total purchase amount immediately when placing your order.Second Instalment: Automatically debited on your chosen pay date, typically after your next payday.​Third Instalment: Debited on your chosen pay date the following month. ​*As long as payments are made on time, there are no additional fees or interest charges. ​By using PayJustNow, you can manage your budget more effectively while enjoying your purchases immediately.

Question 23

how does payflex work?

Accepted Answer

payflex is a payment platform that allows shoppers to buy what they want now and pay later by splitting the payment for their purchase across four equal installments. check out with payflex and only pay 25% of today’s purchase price:- checkout and choose payflex as your payment method at checkout.- insert your valid south african id number.- confirm your cell phone number.- the payflex system will work in real-time. if you are approved, you’ll be able to shop immediately.- make your first payment with any visa or mastercard debit, cheque, or credit card.- set your own payflex password.- your payment is divided into four equal interest-free installments, payable fortnightly, over six weeks.-once your first payment is made, your goods are shipped immediately.*note: shoppers must be over 18 years of age or over. if your payflex account is not approved, you’ll be redirected back to iamtrend, where you can select an alternative payment method to complete your order. default fees apply if you miss a payment.

Question 24

can i order via eft (offline)?

Accepted Answer

yes, you can! fill out this form and one of our sales assistants will happily assist you with completing your order.

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